Current Trends Point to “Mobile-First” Communication for Manufacturing

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The impacts of Covid-19 have caused many industries and businesses to adapt to or accelerate trends, like remote work and supply chain relocation. In particular, communication is one area that is seeing a change in how manufacturers approach it.

Traditionally, many manufactures operate with a static top-down structure: orders and information are passed down through the company in a specific, one-way manner. However, due to the Covid-19 pandemic, this usual method quickly ran into problems. With some workers going remote while others remained working under new, shifting regulations, those at the top struggled to keep their workforce operating together and as efficiently as they had before.

At the same time, these developments also meant many of these workers and their teams were now relying on their mobile phones and apps to keep in touch. Indeed, thanks to shifting demographics, in many fields Millennials and Gen Z make up the bulk of the workforce. 96% of these workers have a smartphone, and as manufacturers face what’s being called the “Great Reset”, there’s now an opportunity to revamp the outdated forms of communication and shift over to a more modern method, which will in turn help create a robust workforce. Now, all workers can be on the same page and have access to all the relevant information whenever they need it in an easy-to-find location: their phones.

For instance, research has shown that nearly half of all manufacturers need to complete safety paperwork each day. Having to find the right managers to sign off on the paperwork and needing to remind workers to fill out reports means this process takes much longer than it should. But, if these documents would automatically be sent to the right people via their phones, it can drastically speed things up. By applying new developments like these, manufactures could find themselves with a much more efficient and knowledgeable workforce than ever before.